- Arrive 10 minutes early to complete paperwork and for numbing cream to be applied
- If you have had or plan to have the covid vaccine it is recommended you wait 2-4 weeks either side before having injectables
- Arrive with a clean face with no foundation (if possible) as this helps to minimise the risk of infection
- Avoid any anti-inflammatory, blood thinning medications or supplements two weeks prior to treatment (if possible) as this helps to minimise the risk of bruising. These include asprin, fish oil, vitamin E, ginkgo biloba, st. John’s Wort, ginseng, Ibuprofen, advil, and other NSAIDS.
- Avoid the consumption of alcohol 24 hours prior to treatment
- Ensure your appointment is a minimum of 2 weeks prior to any special event to allow bruising and treatment to settle (recommend 4 weeks).
- Please be aware that we are unable to treat if you are pregnant or breastfeeding.
- Abusive/aggressive behavior will not be tolerated
- If you are more than 10 minutes late we may not be able to perform your treatment
- Cancellation fee will occur for any cancellations under 24 hours
- Failure to respond to confirmation messages may result in forfeiting your appointment
Pre-Reading Material
You have the right to be informed about your skin condition and treatment so that you may make the decision whether or not to undergo the procedure after knowing the risks and hazards involved. This disclosure is to facilitate your informed consent for your treatment program.
What is Botulinum Toxin Type A? Botulinum Toxin is made from bacterial protein, using a similar process as for the production of vaccinations.
How does Botulinum Toxin work? When small amounts are injected into or around the muscles, Botulinum Toxin causes relaxation or a reduction in movement of that particular muscle. It only treats lines that are present during facial expression (DYNAMIC LINES). Effects will be seen within 14 days and last 3-4 months. Smoking, exercise, metabolism, hormones, drugs and alcohol are factors that can reduce the effects of Botulinum Toxin.
How is Botulinum Toxin used? Botulinum Toxin injections have been used for over three decades in children and adults to improve the problem of muscle spasms. Our brand of Botulinum Toxin (Dysport) has been FDA & TGA approved for use in the glabellar complex, frown lines, crows feet, forehead lines, excessive sweating, eye twitching and other muscle spasm disorders.
Risks & Side effects:
Occasionally – slight swelling and/or bruising may last for several days after the injections.
Rarely – an adjacent muscle may be weakened for several days to weeks after the injection. This may cause a temporary dropping/ptosis which typically lasts 2-4 weeks.
Difficulting swallowing and/or breathing.
Blurred vision
Very rarely – A nerve may be permanently damaged during treatment.
Anaphalaxis can occur this is usually due to another product we use during treatment eg. latex gloves, chlorhexidine, so it is very important you list all allergies during the consultation and consent phase.
Further Treatment Considerations
In rare circumstances, additional treatments such as hyaluronidase (to dissolve dermal filler), antibiotics, or even surgical correction may be required. These will be discussed thoroughly during your consultation if relevant.
Practitioner Information
- All cosmetic injectable procedures are prescribed by an AHPRA-registered medical practitioner with general or specialist registration, supported by Registered Nurses with relevant qualifications and experience.
- Practitioner credentials, experience, and the scope of their involvement will be discussed during your consultation.
- If more than one practitioner is involved, this will be explained beforehand.
Financial Transparency
- Full cost of treatment will be explained prior to commencement.
- A $20 deposit is required to book appointments, and this will go towards your treatment on the day. If you need to change your appointment you can do so within 24 hours of your appointment time. This deposit can be refunded or used for your next booking.
- Follow-ups that require additional product will incur a $20 fee. Follow-ups are only valid 2-3 weeks post initial treatment, longer than that may incur additional fees charged at $3.50 per unit.
- A $30 Doctors consult fee will apply for all new medications/dose/area. Injex covers the Doctors fee for follow-up care.
- Cosmetic procedures are not covered by Medicare.
Refund Policy
Refunds will be considered in accordance with the Australian Consumer Law where a service:
- Is not provided with due care and skill;
- Is not fit for the purpose discussed;
- Differs significantly from what was agreed upon.
Please note, results from cosmetic treatments can vary between individuals due to factors beyond our control, including skin type, age, lifestyle, and medical history. As such, we do not offer refunds for dissatisfaction with treatment outcomes, including if the expected results are not achieved.
Change of Mind
In line with industry standards and medical treatment guidelines, refunds are not provided for change of mind, booking errors, or if you fail to attend a scheduled appointment.
Prepaid Packages and Treatments
- Prepaid services are non-refundable but may be transferred to another treatment or person upon written request and at the discretion of management.
- Package expiry dates must be adhered to unless prior arrangements have been made due to extenuating circumstances.
How to Request a Refund or Raise a Concern
If you believe you are eligible for a refund or would like to discuss an issue with your treatment, please contact our clinic manager in writing at [email protected] within 7 days of your appointment. We may require:
- Photos
- A follow-up consultation
- Additional information to assess your concern properly
All refund requests will be reviewed on a case-by-case basis and responded to within 7 business days.
Other info:
No anaesthics are typically used for anti-wrinkle injections, however you can apply a topical numbing cream of your choice prior to your appointment if you wish, however we do not recommend this as it can restrict muscle movement.
To maintain your results, treatment will need to repeated every 3-4 months
Should you have any questions or concerns, we are always more than happy to help, so please contact us on 0437 372 764
General Terms and Conditions
- Offers are not available in conjunction with any other offer.
- Full payment is required on the day.
- Treatments are not available to be split between more than one person.
- Offer is for a limited time only.
- Products, practitioners and services subject to availability.
- Offer applies to specified treatments only and can not be used for any other service.
- If pre-payment is made and Injex Clinics medical practitioners or technicians determine client is not suitable, a full refund, credit note or other service to the same value will be made available.
- Injex Clinics reserve the right to determine suitable treatment for the client and to refuse treatment.
- Prices subject to change without notice.
- Prices are indicative only, additional costs may be applicable.
- Multiple No Shows or last minute cancellations will incur a $50 non-refundable deposit for all future appointments
- Where packages are booked and multiple no shows or last minute cancellations are made, treatment/s will be forfeited
- In the case of complimentary treatment, failure to attend or give 24 hours notice of cancellation treatment will be forfeited
- Gift cards, vouchers, additional treatments, offers, complimentary treatments etc. not redeemable for cash
- Abusive, aggressive or any behaviour deemed inappropriate will not be tolerated
- Failure to respond to confirmation messages may result in forfeiting your appointment