After your filler appointment please:
- Do not apply any make up for the remainder of the day and night.
- Avoid prolonged exposure to sunlight, UV light, freezing temperatures, or using saunas for two
weeks after filler injection.
- Avoid international travel for two weeks after treatment.
- Avoid massage and/or putting pressure on the injection site for 3 days following treatment unless
told to do so by your medical professional.
- Avoid strenuous exercise for 24 hours
- You may apply cold compress for 15 minutes each hour if you are experiencing swelling
- If you experience any inflammatory or other reactions that last more than 48 hours, you should
contact Injex Clinics or your doctor immediately. If necessary, appropriate treatment may be
prescribed.
If you experience any adverse reactions or side effects, please
contact the clinic that performed your service.
Upon completing your appointment, you will have been emailed a copy of your Consultation form and a receipt with the details of your appointment including the products used, Nurse who performed your treatment as well as the Prescribing Doctor.
Should you have any further questions regarding your treatment, please don’t hesitate to contact us on 0437 372 764 or
submit an enquiry
If you have a concern or complaint about your treatment, please follow the below procedure:
Step 1:
Contact the clinic directly – this is the fastest way to have your concern addressed, we will always do everything possible to ensure your treatment outcome is satisfactory. You can also call or TXT the clinics directly:
Capalaba – 0437 372 764
Aspley – 0466 470 580
Springfield Lakes – 0402 887 487
Step 2:
Book a follow-up appointment – You are welcome to book a follow-up appointment, we recommend trying to book with the same Nurse who performed your treatment, however if they are unavailble at the time you require an appointment, detailed notes are kept, so any other Nurse can follow on.
Step 3:
Contact General Manager directly – If you do not receive a satisfactory outcome from contacting the clinic directly, you can contact the General Manger directly.
Step 4: Emergency contact – if you can not contact the clinics or General Manager directly or it is out of hours, please contact our emergency number via txt or call on:
Step 5: Contact the Nurse directly – when contacting the clinic directly, we will always liase with the Nurse who performed your treatment, and the Doctor who prescribed if required. If you do not believe the clinic is resolving your complaint, you can request to contact the Nurse directly and we will pass this onto them.
CAPALABA:
Chloe
Danielle
Emma
Eden
Hannah
Jasmin
Shannon
ASPLEY:
Eden
Emma
Daniela
Toni
Sarah
SPRINGFIELD LAKES:
Chloe
Daniela
Emma
Grace
Victoria
Step 6: Contact the Doctors directly – you will have received a receipt with your prescribing Doctor, if you can not reach a suitable outcome with the clinic or the Nurse directly, please contact your Prescribing Doctor using the below contact forms
Dr Seton
Dr Alex
Dr Aroon
Step 7: Contact other Doctors – If a response from your original prescribing Doctor is not received within 48 hours or you are unsatisfied with their care and you wish to speak to another Doctor, please email one of the other Doctors listed above.
Step 8: Contact Qld Health Ombudsman – If you have not reached a resolution by following and exhausting all of the above steps, please contact the
Qld Health Ombudsman
Step 9: Contact AHPRA – If you have not reached a resolution through the Qld Health Ombudsman, and after exhausting all other steps, please contact
AHPRA
Should you have any questions or concerns, we are always more than happy to help, so please contact us on 0437 372 764
