Caring for your skin correctly after dermal filler helps reduce swelling and bruising and supports the best possible result, and good preparation beforehand helps too, which we cover in our how to prepare for dermal filler. Follow the guidance below, and contact us any time if something doesn’t feel right.
| Timeframe | What to do | What to avoid |
|---|---|---|
| Rest of the day | Keep the area clean and leave it alone. | No makeup for the remainder of the day and night. |
| First 24 hours | Apply a cold compress for 15 minutes each hour if swelling occurs. | No strenuous exercise. |
| First 3 days | Treat the area gently. | No massage or pressure on the injection site (unless advised by your practitioner). |
| First 2 weeks | Protect your skin and keep it at a comfortable temperature. | No prolonged sun/UV, freezing temperatures, saunas, or international travel. |
| Ongoing | Monitor how the area settles. | If any reaction lasts beyond 48 hours, contact the clinic. |
If you experience any adverse reactions or side effects, please contact the clinic that performed your service.
Upon completing your appointment you will have been emailed a copy of your consultation form and a receipt with the details of your appointment, including the products used, the nurse who performed your treatment, and the prescribing doctor.
Should you have any further questions regarding your treatment, please don’t hesitate to contact us on 0437 372 764 or submit an enquiry.
If you have a concern or complaint about your treatment, please follow the procedure below.
This is the fastest way to have your concern addressed; we will always do everything possible to ensure your treatment outcome is satisfactory. You can also call or text the clinics directly: Capalaba 0437 372 764 · Aspley 0466 470 580 · Springfield Lakes 0402 887 487 · Brisbane CBD 0468 364 222.
You are welcome to book a follow-up. We recommend booking with the same nurse who performed your treatment; if they are unavailable, detailed notes are kept so any other nurse can follow on.
If you do not receive a satisfactory outcome from contacting the clinic, you can contact the General Manager directly.
If you cannot contact the clinics or General Manager directly, or it is out of hours, please contact our emergency number via text or call on 0415 049 506.
When you contact the clinic, we will always liaise with the nurse who performed your treatment, and the prescribing doctor if required. If you do not believe the clinic is resolving your complaint, you can request to contact the nurse directly and we will pass this on to them.
Your receipt lists your prescribing doctor. If you cannot reach a suitable outcome with the clinic or nurse, please contact your prescribing doctor using the contacts below.
If a response from your original prescribing doctor is not received within 48 hours, or you are unsatisfied with their care and wish to speak to another doctor, please email one of the other doctors listed above.
If you have not reached a resolution after exhausting all of the above steps, please contact the Qld Health Ombudsman.
If you have not reached a resolution through the Qld Health Ombudsman, and after exhausting all other steps, please contact AHPRA.
Should you have any questions or concerns, we are always more than happy to help, so please contact us on 0437 372 764.
